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LETTER: Patient praises 'cordial and competent' RVH workers

'The system that I saw was efficient and highly professional,' says Bracebridge man
2021-06-17 NC RVH9JPG
Royal Victoria Regional Health Centre is shown in a file photo.

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Our public health-care system is often maligned for long wait times, understaffing and burned-out, stressed-out doctors and nurses.

Seven weeks ago, I had corrective surgery for an inguinal hernia at the Royal Victoria Regional Health Centre in Barrie. I got lucky when the initial wait time was reduced from an expected nine months to three weeks because of some surgery cancellations.

On the day of my surgery, from check-in to waking up in the recovery room, I was impressed by how smoothly the entire process went.

The health-care workers with whom I came into contact — support staff, nurses, anesthesiologist, and surgeon — were cordial and competent; there was very little ‘down time’ when I was kept waiting.

The system that I saw was efficient and highly professional with no trace of the problems that we’re so used to hearing about.

Brent Serebrin
Bracebridge